{"id":1683,"date":"2022-09-05T14:45:05","date_gmt":"2022-09-05T17:45:05","guid":{"rendered":"https:\/\/valedopuruna.com.br\/?page_id=1683"},"modified":"2022-09-05T16:46:55","modified_gmt":"2022-09-05T19:46:55","slug":"politicas-de-cancelamento","status":"publish","type":"page","link":"https:\/\/valedopuruna.com.br\/en\/politicas-de-cancelamento\/","title":{"rendered":"POL\u00cdTICAS DE CANCELAMENTO"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1683\" class=\"elementor elementor-1683\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35fbdb1 elementor-section-height-min-height elementor-section-items-stretch elementor-section-boxed elementor-section-height-default\" data-id=\"35fbdb1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:52,&quot;url&quot;:&quot;https:\\\/\\\/valedopuruna.com.br\\\/wp-content\\\/uploads\\\/2020\\\/10\\\/fundo_02.jpg&quot;},{&quot;id&quot;:49,&quot;url&quot;:&quot;https:\\\/\\\/valedopuruna.com.br\\\/wp-content\\\/uploads\\\/2020\\\/10\\\/fundo_01.jpg&quot;},{&quot;id&quot;:63,&quot;url&quot;:&quot;https:\\\/\\\/valedopuruna.com.br\\\/wp-content\\\/uploads\\\/2020\\\/10\\\/fundo_03.jpg&quot;}],&quot;background_slideshow_transition_duration&quot;:1500,&quot;background_slideshow_ken_burns&quot;:&quot;yes&quot;,&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_ken_burns_zoom_direction&quot;:&quot;in&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-438ecb4\" data-id=\"438ecb4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d786a8 elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"7d786a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-exclamation-triangle\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9701a1f elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"9701a1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de altera\u00e7\u00e3o de reserva ou cancelamento<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-701d1c3 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"701d1c3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9a791f7\" data-id=\"9a791f7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ccecc5c elementor-widget elementor-widget-text-editor\" data-id=\"ccecc5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No ato desta reserva, declaro estar ciente e de acordo com as Pol\u00edticas de Reservas, altera\u00e7\u00e3o, cancelamento e demais observa\u00e7\u00f5es pertinentes a seguir.<\/p>\n<p><strong>Da<\/strong> <strong>Pol\u00edtica de Cancelamento de sua Reserva e da Aplica\u00e7\u00e3o de Multa Rescis\u00f3ria<\/strong>:<\/p>\n<ul>\n<li>A partir da confirma\u00e7\u00e3o do pagamento da sua reserva, a mesma estar\u00e1 confirmada. Havendo necessidade de altera\u00e7\u00e3o da data da reserva, o cliente dever\u00e1 comunicar por escrito (via e-mail reservas@valedopuruna.com.br) ou diretamente por escrito \u00e0 Central de Reservas do Vale do Purun\u00e3 (via WhatsApp 041 \u2013 99585-0577), n\u00e3o sendo aceitos cancelamento ou altera\u00e7\u00e3o por telefone. O pedido de altera\u00e7\u00e3o de datas somente ser\u00e1 aceito, em situa\u00e7\u00f5es excepcionais de caso fortuito e\/ou de for\u00e7a maior, com at\u00e9 10 (dez) dias antes da data da estadia, e estar\u00e1 sujeito \u00e0 comprova\u00e7\u00e3o por parte do h\u00f3spede, em caso de doen\u00e7as e demais situa\u00e7\u00f5es de for\u00e7a maior.<\/li>\n<\/ul>\n<ul>\n<li>Em caso de doen\u00e7as graves, acidentes, e afins, mediante envio de comprova\u00e7\u00f5es, exames com data atualizada, e laudo m\u00e9dico, a fim de demonstrar e comprovar a justificativa para a altera\u00e7\u00e3o de data, lembrando que mesmo nestes casos, somente poder\u00e1 realizar a altera\u00e7\u00e3o sem custo adicional, com m\u00ednimo de 10 (dez) dias de anteced\u00eancia, \u00e0 data de seu check in.<\/li>\n<\/ul>\n<ul>\n<li>N\u00e3o ser\u00e3o realizadas altera\u00e7\u00f5es de datas de reservas, nem mesmo cancelamentos de reservas efetivadas, em virtude de mau tempo, e\/ou condi\u00e7\u00f5es clim\u00e1ticas adversas, ficando a crit\u00e9rio do h\u00f3spede, comparecer ou n\u00e3o para a estadia.<\/li>\n<\/ul>\n<ul>\n<li>Caso o h\u00f3spede precise reagendar a sua estadia, desde que respeitados os prazos acima estabelecidos, poder\u00e1 reagendar no per\u00edodo m\u00e1ximo de 06 (seis) meses (a contar da data de sua estadia de origem). Ap\u00f3s 06 (seis) meses, perder\u00e1 integralmente o seu direito de estadia, bem como os valores j\u00e1 pagos.<\/li>\n<\/ul>\n<ul>\n<li>O cancelamento dever\u00e1 ser solicitado por escrito (via e-mail para reservas@valedopuruna.com.br), n\u00e3o sendo v\u00e1lido o cancelamento ou altera\u00e7\u00e3o por telefone, dispositivo de comunica\u00e7\u00e3o instant\u00e2nea (WhatsApp, SMS) ou redes sociais (Facebook, Instagram, Twitter, dentre outros).<\/li>\n<\/ul>\n<ul>\n<li>Pedido de cancelamento realizado por escrito, em at\u00e9 30 (trinta) dias antes da data do check in: sujeito ao pagamento de multa de 20% do valor integral da reserva;<\/li>\n<\/ul>\n<ul>\n<li>Pedido de cancelamento realizado por escrito, em at\u00e9 15 (quinze) dias antes da data do check in: multa de 50% do valor integral da reserva;<\/li>\n<\/ul>\n<ul>\n<li>Pedido de cancelamento realizado por escrito, em prazo inferior a 10 dias, a contar da data do check in: multa de 100% do valor integral da reserva (sem reembolso);<\/li>\n<\/ul>\n<p><strong>&nbsp;<\/strong><\/p>\n<p><strong>Da Desist\u00eancia Imediata:<\/strong><\/p>\n<ul>\n<li>Em at\u00e9 7 (sete) dias, a contar da data de sua reserva confirmada, em caso de cancelamento e\/ou desist\u00eancia, ser\u00e1 realizado o reembolso integral do valor, j\u00e1 pago pelo h\u00f3spede, independentemente da data de sua estadia, conforme estabelece o artigo 49 do C\u00f3digo de Defesa do Consumidor.<\/li>\n<\/ul>\n<ul>\n<li>Da Desist\u00eancia sem cancelamento (No Show \/ n\u00e3o comparecimento):<br>Caso o cliente n\u00e3o realize o check-in na data prevista da sua reserva, ser\u00e1 considerado como &#8220;No Show&#8221; e a reserva ser\u00e1 cancelada imediatamente, sem direito \u00e0 remarca\u00e7\u00e3o e\/ou reembolso do valor pago.<\/li>\n<\/ul>\n<p><strong>&nbsp;<\/strong><\/p>\n<p><strong>+Da Desist\u00eancia ap\u00f3s check-in:<\/strong><\/p>\n<p>Caso o cliente j\u00e1 tenha realizado o check-in e necessite realizar o check-out antes da data de sa\u00edda prevista, o cliente n\u00e3o poder\u00e1 remarcar a reserva, e os valores j\u00e1 pagos, n\u00e3o ser\u00e3o reembolsados.<\/p>\n<p><strong>&#8211; Da Confirma\u00e7\u00e3o da sua Reserva:<\/strong><\/p>\n<ul>\n<li>&nbsp;Vale do Purun\u00e3 encaminhar\u00e1, sempre que solicitado pelo h\u00f3spede, voucher de e-mail, como garantia de sua reserva, em nome do titular da reserva. No voucher constar\u00e3o todas as condi\u00e7\u00f5es da estadia (n\u00famero de h\u00f3spedes, datas e hor\u00e1rios de check-in e check-out, itens inclusos, valores j\u00e1 pagos e a pagar (se houver).<\/li>\n<\/ul>\n<ul>\n<li>Para reservas realizadas via site:<br>O Vale do Purun\u00e3, encaminhar\u00e1 automaticamente, um voucher no e-mail de contato do h\u00f3spede, pedimos que leia antentamente o seu voucher e confira se as informa\u00e7\u00f5es est\u00e3o corretas. Caso n\u00e3o, entre em contato conosco, o mais breve poss\u00edvel.<\/li>\n<\/ul>\n<ul>\n<li>Para reservas realizadas via WhatsApp, confirmaremos a sua reserva atrav\u00e9s de mensagem por escrito, com todas as informa\u00e7\u00f5es necess\u00e1rias.<\/li>\n<\/ul>\n<p><strong>&nbsp;<\/strong><\/p>\n<p><strong>&#8211; Observa\u00e7\u00f5es importantes:<\/strong><\/p>\n<ul>\n<li>A data da confirma\u00e7\u00e3o da sua reserva, consiste sempre na data em que ocorrer o dep\u00f3sito\/Pgmto de sua hospedagem, seja parcial ou integral, como a garantia de sua reserva (via dep\u00f3sito banc\u00e1rio, transfer\u00eancia banc\u00e1ria, pix, d\u00e9bito em cart\u00e3o de cr\u00e9dito ou qualquer outra forma de pagamento aceita entre as partes e pelo website).<\/li>\n<\/ul>\n<ul>\n<li>Feriados e datas com tarifas especiais e\/ou promocionais devem ser consultados diretamente por e-mail, ou atrav\u00e9s de nosso site oficial. Email: reservas@valedopuruna.com.br ou Site: www.valedopuruna.com.br<br>Ou atrav\u00e9s de nosso Instagram: @valedopuruna.<\/li>\n<\/ul>\n<p><strong>&#8211; Nossa pol\u00edtica para cancelamento e remarca\u00e7\u00e3o de pacotes promocionais e tarifas especiais:<\/strong><\/p>\n<p>&#8211; A presente Pol\u00edtica de Cancelamento e Altera\u00e7\u00e3o, se aplica igualmente para reservas com pacote promocional e\/ou tarifas especiais (incluindo cupons de desconto).<\/p>\n<p>* Aten\u00e7\u00e3o: n\u00e3o nos responsabilizamos por reservas efetuadas e pagas em perfis falsos de redes sociais, e-mails ou WhatsApp, de forma que desde j\u00e1, solicitamos a aten\u00e7\u00e3o para que procure os endere\u00e7os oficiais de comunica\u00e7\u00e3o do Vale do Purun\u00e3, conforme abaixo:<\/p>\n<ul>\n<li>Instagram VALE DO PURUN\u00c3: <a href=\"https:\/\/www.instagram.com\/valedopuruna\/\" target=\"_blank\" rel=\"noopener\">@valedopuruna<\/a>.<\/li>\n<li>WhatsApp VALE DO PURUN\u00c3: (41 99585-0577).<\/li>\n<li>Site VALE DO PURUN\u00c3: www.valedopuruna.com.br<\/li>\n<li>AIRBNB VALE DO PURUN\u00c3, links oficiais abaixo:<br><a href=\"https:\/\/www.airbnb.com\/h\/valedopuruna\" target=\"_blank\" rel=\"noopener\">www.airbnb.com\/h\/valedopuruna<\/a><br><a href=\"https:\/\/www.airbnb.com\/h\/valedopuruna2\" target=\"_blank\" rel=\"noopener\">www.airbnb.com\/h\/valedopuruna2<\/a><br><a href=\"https:\/\/www.airbnb.com\/h\/valedopuruna3\" target=\"_blank\" rel=\"noopener\">www.airbnb.com\/h\/valedopuruna3<\/a><br><a href=\"https:\/\/www.airbnb.com\/h\/valedopuruna4\">www.airbnb.com\/h\/valedopuruna4<\/a><br><a href=\"https:\/\/www.airbnb.com\/h\/valedopuruna5\" target=\"_blank\" rel=\"noopener\">www.airbnb.com\/h\/valedopuruna5<\/a><br><a href=\"https:\/\/www.airbnb.com\/h\/valedopuruna6\" target=\"_blank\" rel=\"noopener\">www.airbnb.com\/h\/valedopuruna6<\/a><br><a href=\"https:\/\/www.airbnb.com\/h\/valedopuruna7\" target=\"_blank\" rel=\"noopener\">www.airbnb.com\/h\/valedopuruna7<\/a><br><a href=\"https:\/\/www.airbnb.com\/h\/valedopuruna8\" target=\"_blank\" rel=\"noopener\">www.airbnb.com\/h\/valedopuruna8<\/a><\/li>\n<\/ul>\n<p>Obrigada a todos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-efe11d8 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"efe11d8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2b44ed7 elementor-invisible\" data-id=\"2b44ed7\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d99a84 elementor-widget elementor-widget-heading\" data-id=\"7d99a84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Any questions? 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Da Pol\u00edtica de Cancelamento de sua Reserva e da Aplica\u00e7\u00e3o de Multa Rescis\u00f3ria: A partir da confirma\u00e7\u00e3o do pagamento da sua reserva, a mesma estar\u00e1 [&hellip;]<\/p>","protected":false},"author":1,"featured_media":978,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1683","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>POL\u00cdTICAS DE CANCELAMENTO - Vale do Purun\u00e3<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/valedopuruna.com.br\/en\/politicas-de-cancelamento\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"POL\u00cdTICAS DE CANCELAMENTO - Vale do Purun\u00e3\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de altera\u00e7\u00e3o de reserva ou cancelamento No ato desta reserva, declaro estar ciente e de acordo com as Pol\u00edticas de Reservas, altera\u00e7\u00e3o, cancelamento e demais observa\u00e7\u00f5es pertinentes a seguir. 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